Camping Le Vieux Port Resort & Spa

The establishment

For almost 500 Euros per day, yes 500! staying in a Premium Dune lodge with jacuzzi with 2 bedrooms and 2 shower rooms, kitchen with tiny sofa, and aircon. VERY EXPENSIVE for what it was, especially when the facilities were so crowded that you couldn't get a sunbed by the pools or a meal in the on site restaurants. very poor customer service from management, 6 visits to reception and a day wasted trying to sort out the "guaranteed" wifi in our premium lodge.Manager refused to offer us any refund it was the spa voucher or nothing! He really couldn't care. Expensive food and drink on site

Looks like the management have tried to squeeze in as many lodges and camping spots as possible to maximise revenue but haven't upgraded the facilities accordingly. Guaranteed wifi in our premium lodge didn't work - the engineer told us it has never worked in that area while he worked on site becuase of the location and it needed a dedicated service. It shouldn't be listed as part of the inclusions if it has never worked. Manager told us that it was an added bonus, NO this was listed as included in our package, specifically for 4 devices.

The establishment

If you want a big pool with all the big slides etc, entertainment and gym...this is for you. Its a very big campsite with all the attractions however we asked for a quieter area and had a lovely pitch fairly close to beach access. Gorgeous beach as one would expect in Hossegor. There are some beautiful static homes available to rent right on the beach view, which looked lovely. We'll run, helpful staff and clean facilities.

The establishment

Accommodation was a long way away from bar etc. we requested a close one as I have bad knees and cannot walk far. reception were not helpful when ask a question and had no idea. Was told to find tourist information. Also didn’t know what was open or when the opening times were. Bar was closed and reception had no idea. It was Eurocamp reps were extremely helpful but the actual camp staff were not

Listen to what customers say and know the information We know it was end of season. There were many caravans empty near bar are but we were told no we cannot have one. All that was open was bar and pool. Surely as paying residents more should be open and supermarket (spar) should at least have basic goods like milk and bread

The establishment

Accommodation was good. Modern caravan. Lovely hot tub.

The establishment

Toilet and bathroom in the tent.

Accommodation faced away from the sun. No sun on the pitch. Therefore we were cold. Opposite pitch was in full sun, but that was for bring your own tent. For our more expensive accommodation, we expected to sit, relax, eat in the sun. Sadly we were disappointed and cold. Noise at night was not dealt with. Music and noise went on until 2am one morning. Another time we were woken by drunks around 2am. Do security mo longer do patrols?

The establishment

The smell of the pine, proximity to the beach, the beach! Lots to do in area. Reps very helpful. Loved that you could borrow/have things that other families had left. Being able to get into caravan on late arrival. Spar - great Selection of bread.

Cleanliness of caravan. Not as good as it used to be. No bbq tools. Had to ask for knives - only 3 available. Men not being able to wear perfectly acceptable swimming trunks.

The establishment

The Parc has activities for all ages and provides off site reliable company’s to attend for all age groups

The establishment

We really loved how close it was to the beach, the waterpark was great and kept the kids occupied for hours. The staff were really helpful.

The restaurants could be more catered for kids. This is in food options and times of eating dinner. I know europeans eat much later but in the UK kids are used to eating their dinner around 4.30/5pm so 7.30pm eating was tricky. The water parks i think could do with a health assessment, the slides are very fast / have bumps in them that I think are a bit dangerous. The mens toilet door in the arena slams and trapped my childs hand

The establishment

Great facilities, well maintained and looked after. Everyone had a great time

The establishment

The site itself was good. Plenty of activities.

The establishment

Great location with everything we wanted on site. My sons and i absolutely loved it.

N/a

The establishment

Great swimming pool Great food

Entertainment

The establishment

When we arrived we didn't know where the Eurocamp reception was located, the map provided by ResaSol needs a magnifying glass to be legible. Another customer showed us where it was, we waited for two hours, nobody came, eventually ResaSol told us to call the tiny number on the map provided. Referred.to security after a very long journey the man's english was poor, he wasrude, blunt and sent us back to Eurocamp reception before he gave us our keys and explained where to go! We'd been back to main site reception twice with bags still in the car and on foot, before we were helped.

Tell customers upfront about tree sapphire damage to vehicles if not covered. Sell covers on site. When electrical failure happens, don't keep fixing it when it recurrs frequently, move the customer to a new cabin after one recurrence. Ours failed 4 imes over two days and ruined those days. My car bodywork is ruined by tree sap burnt on by the sun, a respray is going to run up a bill over a thousand pounds! There was nowhere else to park near our cabin available. I want compensation for the two days lost dealing with electricity and for the damage to my car which could have been prevented

The establishment

The area was beautiful

The accommodation would really benefit from improvements, the beds were not good at all, Al mount like prison beds. The fact that I book a holiday to get away from the normality of life and then have to clean my own caravan, I thought was shocking.. I had bought numerous pairs of swimming shorts for my holiday only to be told that I couldn’t wear them because they weren’t the correct type very strange.

The establishment

Family with 2 kids, week one of a 2-site holiday.

Reception needs significant improvement. We were left waiting in a line in the pouring rain for 1h20 just to check-in. When we got to the desk, I complained. There was no apology even though we were standing there totally soaked through. The lady on the desk said the Directors don’t even care. This set off my holiday badly and I can’t recover from such a bad welcome.